FAQs
Orders & Shipping
When will I get my order?
Allow 3–5 business days for us to pack and dispatch, then 5–7 business days in transit — roughly 8–12 business days in total. Full detail on our shipping page.
Do you ship outside the United States?
Not at the moment. We ship within the US only, and all prices are in USD.
Is shipping free?
Yes on orders over $75. Below that, the exact cost is calculated at checkout before you pay.
How do I track my order?
A tracking link is emailed to you when your parcel ships. If it hasn't moved in several days, email us and we'll look into it.
Can I change or cancel my order?
If it hasn't shipped yet, usually yes — email us as soon as you can with your order number.
Returns
What's your return window?
14 days from delivery, for unworn pieces in their original packaging. Return postage is paid by the customer. See returns.
Why can't I return earrings?
Earrings are worn through pierced ears, so for hygiene reasons they're final sale — standard across the jewelry industry. If an earring arrives faulty we will always put it right.
Something arrived damaged. What now?
Email us a photo within 14 days of delivery. We'll replace or refund it in full, postage included — earrings included.
Materials & Care
What is 14K gold filled? Is it the same as plated?
No — and the difference matters. Gold-filled bonds a thick layer of solid 14K gold to a brass core, many times thicker than standard plating, so it wears far longer without fading or tarnishing.

Can I wear it in the shower or the pool?
Our gold-filled pieces handle occasional contact with water. We still recommend removing them before showering, swimming or hot springs, so the finish lasts longer.
What is rhodium?
A platinum-family metal with a bright white finish that resists tarnish. It stays bright with far less upkeep than sterling silver. More in our care guide.
Will it turn my skin green?
Gold-filled is far less likely to than plated jewelry, because the gold layer is thick enough that skin doesn't reach the brass beneath. Reactions vary between people; if a piece doesn't agree with you, tell us.
Wholesale
Do you sell to shops?
Yes. We work with boutiques and museum shops. Email Hello@wholesale-forme.studio or browse the full line on Faire.
Still stuck?
Email Forme.studio.jewelry@gmail.com or use the form on our contact page. We reply within 1–2 business days.