Returns

The short version

Unworn pieces can be returned within 14 days of delivery for a refund. Return postage is paid by the customer. Earrings are final sale for hygiene reasons.

What we can accept

• Returned within 14 days of the delivery date
• Unworn and undamaged, in its original packaging
• Accompanied by your order number

Final sale

Earrings cannot be returned or exchanged. Because they are worn through pierced ears, this is standard practice across the jewelry industry and it protects every customer who orders after you.

This does not affect your rights if an item arrives faulty — see below.

Faulty or incorrect items

If a piece arrives damaged, faulty, or simply isn't what you ordered, that is on us. Email a photograph within 14 days of delivery and we will replace it or refund it in full, including postage. This applies to earrings too.

How to start a return

1. Email us with your order number and which pieces you'd like to return.
2. We'll confirm and send you the return address.
3. Post the parcel back to us. Return postage is at your own cost, and we recommend a tracked service — we can't refund a parcel that doesn't reach us.

Refunds

Once your return arrives and has been checked, we'll refund the original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping charges are not refunded.